Terms & Conditions

1. About JETSYDE LLC and ChartrLink

ChartrLink is a private aviation brokerage platform owned and operated by JETSYDE LLC, a limited liability company organized under the laws of the State of Florida. ChartrLink operates under the trade name Tidal Jets and is accessible at tidaljets.com.

JETSYDE LLC acts exclusively as an air charter broker as defined under 14 C.F.R. Part 295. JETSYDE LLC is not a direct air carrier, does not hold an FAA Air Carrier Certificate, and does not exercise operational control over any aircraft. All flights arranged through this platform are operated by FAA-certificated direct air carriers holding valid Part 135 or Part 121 operating certificates.

2. Acceptance of Terms

By accessing or using the ChartrLink platform, submitting a charter inquiry, requesting a quote, or entering into any booking arrangement through tidaljets.com, you ("Charterer," "Client," or "User") agree to be bound by these Terms and Conditions in their entirety. If you do not agree, you must discontinue use of this platform immediately.

These Terms constitute a legally binding agreement between you and JETSYDE LLC. JETSYDE LLC reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms.

3. Air Charter Broker Disclosure (14 C.F.R. § 295.24)

In compliance with 14 C.F.R. Part 295 (Air Charter Brokers), JETSYDE LLC makes the following mandatory disclosures:

3.1 Broker Capacity

JETSYDE LLC acts as an air charter broker and not as a direct air carrier. JETSYDE LLC arranges charter air transportation on behalf of Charterers by contracting with FAA-certificated direct air carriers. JETSYDE LLC does not own, operate, or maintain any aircraft, and does not employ pilots or flight crew.

3.2 Operational Control

All flights arranged through ChartrLink are operated under the exclusive operational control of the direct air carrier assigned to each flight. The direct air carrier is solely responsible for the airworthiness of the aircraft, the qualifications of the flight crew, compliance with all applicable FAA regulations, and the safe conduct of the flight.

3.3 Operator Identity Disclosure

Pursuant to 14 C.F.R. § 295.24(a)(1), JETSYDE LLC will disclose the corporate name of the direct air carrier in operational control of the aircraft prior to or upon execution of a charter contract. If the operator identity is not known at the time of contracting, JETSYDE LLC will provide this information within a reasonable time after it becomes available, and no later than prior to the commencement of air transportation.

3.4 Right to Cancel

If JETSYDE LLC fails to provide required disclosures within a reasonable time, the Charterer has the right to cancel the charter contract and receive a full refund of all monies paid, in accordance with 14 C.F.R. § 295.24(c).

3.5 Liability Insurance

JETSYDE LLC does not carry liability insurance covering Charterers or passengers on charter flights. All liability insurance is maintained by the direct air carrier operating the flight. Charterers are encouraged to obtain independent travel insurance and to request proof of the operator's insurance coverage prior to travel.

3.6 Pricing and Fees

All quoted prices represent the total cost of air transportation as arranged by JETSYDE LLC, including applicable broker fees. Government-imposed taxes and fees (including the Federal Excise Tax of 7.5% on domestic air transportation and the segment fee) will be disclosed prior to contract execution. Third-party fees such as fuel surcharges, landing fees, international handling fees, and aircraft positioning costs may apply and will be disclosed to the extent known at the time of quoting.

4. Booking Process and Contract Formation

A binding charter contract is not formed until JETSYDE LLC issues a written Charter Agreement or Flight Confirmation document, both parties have executed the agreement, and any required deposit or payment has been received. Quote requests and inquiries submitted through the platform do not constitute a binding contract.

JETSYDE LLC reserves the right to decline any booking request at its sole discretion.

5. Payment Terms

Payment terms, deposit requirements, and cancellation fees are set forth in the individual Charter Agreement issued for each booking. Deposits are typically required within 24–48 hours of charter contract execution to secure aircraft availability. Final payment is due no later than 72 hours prior to departure unless otherwise specified. All payments are processed in U.S. dollars. Credit card payments may be subject to a processing fee.

6. Cancellation and Refund Policy

Cancellation terms are governed by the individual Charter Agreement. In general, cancellations made more than 14 days prior to departure may be eligible for a partial or full refund of the deposit, less any non-recoverable costs already incurred. Cancellations within 14 days of departure are generally non-refundable. JETSYDE LLC will make commercially reasonable efforts to recover costs from operators on the Charterer's behalf.

7. Limitation of Liability

To the maximum extent permitted by applicable law, JETSYDE LLC's total liability to any Charterer for any claim arising out of or related to the use of this platform or any charter arrangement shall not exceed the total amount paid by the Charterer to JETSYDE LLC for the specific flight in question.

JETSYDE LLC is not liable for any delays, cancellations, diversions, or other operational decisions made by the direct air carrier. JETSYDE LLC is not liable for personal injury, death, property damage, or consequential damages arising from the operation of any flight arranged through this platform.

8. Force Majeure

JETSYDE LLC shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, weather events, government actions, air traffic control restrictions, labor disputes, pandemics, or mechanical failures of the operating aircraft.

9. Prohibited Uses

Users of this platform may not use ChartrLink for any unlawful purpose, submit false or misleading information in connection with a charter inquiry, attempt to circumvent JETSYDE LLC's brokerage relationship to contract directly with operators identified through this platform, or engage in any activity that interferes with the platform's operation.

10. Intellectual Property

All content on this platform, including text, graphics, logos, and software, is the property of JETSYDE LLC or its licensors and is protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Contact Information